FAQ

FAQ

Can I rescheduled my Order?

Of course! As long as it is on or before 3:30 pm, one day prior to your scheduled delivery date.


Can I Cancel my Order?

Yes, but cancelations should be on or before 3:30 pm, one day prior to your scheduled delivery date. Any orders cancelled after that will not be entertained.


How do I pay?

We are accepting many forms of transactions as to make it even more convenient for you. We accept cash on delivery, credit card, online bank transfer, and Paypal.


What If I already checked but want to add more items?

Not to worry, you can easily place in another separate order that may still be delivered together with your previous order if it is checked out on or before 3:30pm, the day before the scheduled delivery day.


What is the Delivery time?

We deliver between the hours of 10:00am to 4:00pm


What happens when I get damaged produce?

If any product you’ve purchased from us is damaged or inedible, kindly reach out to us within 24 hours via our customer support at customersupport@hifred.ph. Any claims made after 24 hours will not be entertained.

Hi Fred reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

To make a complaint, kindly provide the following in the email:

– Proof of Purchase

A screenshot of the emailed invoice with the transaction number will do!

– Picture of the damaged produce

Once the product has been assessed and approved, you may choose to either have your item exchanged for the same product or have the amount credited upon your next purchase.

To claim an exchanged item, kindly return the whole amount to the driver upon delivery of the new item.


How much is the delivery charge?

Our delivery charge is a small amount of PHP 100.00 for orders below PHP 2,000.00.


Is there a minimum order?

Yes our minimum order is PHP 500.00


Where do you deliver?

We currently deliver in  Metro Manila.


What days do you deliver?

As of now, we deliver every Tuesday, Thursday, and Saturday from 10:00 am to 4:00 pm.


What is the latest I can order in time for the next delivery day?

The latest you can order is 3:30 pm the day before the next scheduled delivery day.


What happens if I order after the cutoff time?

Any orders made after 3:30 pm on the day before, will be fulfilled on the next delivery schedule.