FAQs

 

Where do you deliver?
We currently deliver to any point within Metro Manila, some areas in Rizal and Cavite

When is the delivery day?
We deliver every Monday to Sunday, from 8:00 am to 5:00 pm.

What is the minimum order requirement?
There's no minimum order value needed, you can order anything at anytime.

Is there a delivery fee?
Yes, there will be a fee and here is the list: 

Metro Manila PHP 99.00 for orders above PHP 500.00 

Metro Manila PHP 129.00 for orders below PHP 500.00

and free delivery for orders above PHP 2,500.00

Paranaque, Muntinlupa, Alabang PHP 155.00 and free delivery for orders above PHP 2,500.00

Some areas in Rizal PHP 195.00 PHP and free delivery for orders above PHP 3,500.00 

Some areas in Cavite PHP 300.00 and free delivery for orders above PHP 5000.00


When is the order cut-off?
All orders should be made on or before 8:00 pm the day before your scheduled delivery date.

Can I cancel my order?
Orders can only be cancelled before 8:00 pm the day before your scheduled delivery date. Orders that are cancelled after 8:00pm will not be accepted.

How can I pay?
You can pay via Bank Transfer, Credit Card (MasterCard & Visa), PayPal, GCash and Cash on Delivery.

Can I reschedule my order?
Yes, as long as it is requested on or before 8:00pm the day before your scheduled delivery date.

What happens if I order after the cut-off?
All orders made after the cut-off time will automatically be moved to the next available delivery date.

What if i checked out but want to add more items?

Not to worry! if you wish to add more items, simply contact our customer support at customersupport@hifred.ph before the cut off time and we will have it added to your current order.

What happens if i get damaged produce? 

If any product you’ve purchased from us is damaged or inedible, kindly reach out to us within 24 hours via our customer support at customersupport@hifred.ph. Any claims made after 24 hours will not be entertained.

Hi Fred reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.
To make a complaint, kindly provide the following in the email:
– Proof of Purchase
A screenshot of the emailed invoice with the transaction number will do!
– Picture of the damaged produce
Once the product has been assessed and approved, you may choose to either have your item exchanged for the same product or have the amount credited upon your next purchase.