Store Policy

Delivery / Pick Up

CUSTOMER CARE

Our customer service is a top priority for Hi Fred. All customers will be treated with respect as we work to ensure the satisfaction and fulfillment of our customers through a friendly and prompt service.

PRIVACY & SAFETY

This page informs you of our policies regarding the use, collection and disclosure of the personal information of users that we receive for this site.

Any information collected will be used only for improving and personalizing our services to our users. By using this site, you are agreeing to the collection and use of your information in accordance to this policy.

Collection and use
We only have access to information voluntarily given by you via email or website. We will not sell any of the information to anyone or any third party outside our organization unless it is necessary to fulfill your order, e.g delivery.

We may contact you via email in the future for any updates, specials, sales, or changes to this policy.

Security
Only employees who perform specific jobs (e.g”…”) are granted access to your information.

Registration
If you wish to have an account in our website, you must first complete the registration form that requires certain information (e.g name and email). To order from us, you must provide contact information (e.g name and address) and financial information (e.g credit card information) to be used for delivery and billing purposes to fulfill your orders.

RETURN POLICY

If any product you’ve purchased from us is damaged or inedible, kindly reach out to us within 24 hours via our customer support at customersupport@hifred.ph. Any claims made after 24 hours will not be entertained.

Hi Fred reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

To make a complaint, kindly provide the following in the email:

  • Proof of Purchase
  • A screenshot of the emailed invoice with the transaction number will do.

  • Picture of the damaged produce
  • Once the product has been assessed and approved, you may choose to either have you item exchanged for the same product or have the amount credited upon your next purchase.

    To claim an exchanged item, kindly return the whole amount to the driver upon delivery of the new item.

    PAYMENT OPTIONS

  • Cash on Delivery
  • Credit / Debit Cards
  • PAYPAL
  • Online Bank Transfer